Agua Nevis Club Hotel, Sunny beach, Bulgaria

 

 
  Gold Medal Winner TUI UK & Ireland Gold Medal 2014 for Best SplashWorld Overall Winner
 
  Splash World Holiday with unlimited waterpark access
 
  Free Wi-Fi Free wi-fi zones available in all hotel's facilities

GUEST DIRECTORY A - Z

ADDITIONAL ACTIVITIES AND ATTRACTIONS
Please, contact Your Representative.

ADAPTORS, ELECTRICITY
All room outlets are 220/240 volts. Adaptors are sold at Front Desk. For more information, please dial 9 or 600.
AIRPORTS, AIRLINES
For assistance with tickets, Please contact Your Representative. Approximate travel time from Burgas International
Airport to Aqua Nevis Club Hotel is 30 min. It depends on the traffic. Please allow extra travel time during rush
hour, inclement weather, and special events. For specific information contact Your Representative. The official
website of Burgas International Airport is http://www.bourgas-airport.com/

AREA MAPS, CITY MAPS
Area maps are sold at Front Desk.

CAR RENTAL
If you need to rent a car, Please contact the Front Desk to check availability, according to your preferences. Dial 9 or 600.

CHECK-OUT TIME
Check - out time is twelve o`clock (12) at noon. If You need late check – out, Please contact Front Desk to check availability
at least couple of days before Your departure day. You can choose to book late check out from the following packages:
• Until 18:00
• Until 22:00
• Until 24:00
Check out is extra paid service. Price for summer 2013 will be announced soon.

CREDIT CARDS
At the reception we accept: Master Card, Visa, Maestro.

DOCTOR
If You need medical attention we have 24 Hour Medical Services. There is a doctor available between 08.00 – 20.00h in the
medical office, which is situated in the hotel, at the end of the SPA Area. Please dial 680 to reach doctor`s office and
make an appointment.
For further assistance, Please dial Front Desk 9 or 600.

DRUG STORES/PHARMACIES
More information is available at the Front Desk. Dial 9 or 600.

FAX SERVICES
Faxes may be sent at the Front Desk. Our incoming fax number is +359 554 26 225 or +359 554 26 226. Fee may be applied.

INTERNET
The entire building is equipped with wireless network technology. Internet up to 5 Mbit is free of charge. If You need Internet
connection up to 10 Mbit, You will be charged at the reception desk.

LAUNDRY & IRONING
Please, leave your laundry in the laundry bag, which you will find in the closet. It is mandatory to fill correctly “Laundry
and Ironing” form and put it in the Laundry bag. All prices are pointed on the Laundry and Ironing Form. Please, read the form
carefully and fill in correctly. When the maid come into Your room for daily cleaning she will take Your laundry and return it
to You the next day before 12.00 o`clock.
You will be charged at the Front Desk before Your check out. Please, pay attention that laundry left without filled form will not
be taken by your maid. For further information, Dial 9 or 600.

LOST AND FOUND
For lost belongings in the hotel area, Please dial 9 or 600 to check. Forgotten belongings in your room, please call reception to
check within one month after you left or write to e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. We will send your belongings back to your address
via post office and you will be charged for it according to the distance area.

LUGGAGE ASSISTANCE
If you need assistance for Your Luggage, Please Dial 9 or 600

PHONE CODES
Country Country Code
Austria +43
Latvia +371
Belgium +32
Lithuania +370
Cyprus +357
Luxembourg +352
Czech +420
Malta +356
Denmark +45
Netherlands +31
Estonia +372
Poland +48
Finland +358
Portugal +351
France +33
Slovakia +421
Germany +49
Slovenia +386
Greece (Hellenic Rep.) +30
Spain +34
Hungary +36
Sweden +46
Ireland +353
United Kingdom +44
Italy +39

NEWSPAPERS
You can buy popular foreign newspapers at the reception desk.

PETS
Pets are not allowed.

PHOTOCOPIES
Copy services are available at the Reception desk against payment.

POSTAL SERVICE AND POST CARDS
Post Services are available at front desk. Please, choose a post card and the necessary mark and we will send it for you.

SAFE-DEPOSIT BOXES
Available in Your room against payment. The hotel is not responsible for money or other valuables out of your safe.
You will be charged for using your individual safe, according to the following packages: 7 day package, 10 day package,
14 day package. Prices valid for summer 2015 will be announced soon.

SPECIFIC SUPPLIES
For more information about specific supplies in Your room, Please contact Front desk for assistance. Dial 9 or 600

TAXI SERVICES
Please ask at the reception service

TELEPHONE CALLS
Guests of Aqua Nevis are preferred to have different choices to make a phone call outside the hotel.
Outside phone call - You can reach any telephone number outside the hotel and outside the country using your telephone in
the room. Please Dial 0 for outside line. You will be charged according to the price list.
Phone calls with Prepaid Cards for International and Local calls - Prepaid mobile phone cards are sold at the reception 24
Hours a day. Put the card in Your mobile phone and follow the instructions on the card. You can extra load a voucher if You
need to have more time for phone calls. Should you have questions or experience any difficulty, please dial 9 or 600 for assistance.
Room to Room Dialing- To connect another hotel room, dial directly its number. For example room number 131 – please, dial 131.

TELEPHONE NUMBERS IN AQUA NEVIS CLUB HOTEL


- Reception – 9 or 600
- First Choice Reps - 603
- SPA Reception – 650
- Hairdresser, Manicure, Pedicure – 660
- Massage – 670
- Doctor - 680

TRANSPORT TO THE RESORT CENTER
There is a free shuttle to the Resort center from the hotel and back to the hotel – every day, starting from 08.00 at the morning till 00.00 at the evening every half an hour. For more information, Please dial 9 or 600.

TRAVEL ARRANGEMENTS
Please, contact Your Representative.

TV CHANNEL GUIDE
AQUA Nevis Club Hotel provides the following TV channels:

- Bliss LISS
- True movies 1
- True movies 2
- Tiny Pop
- True entertainment
- CBS Drama
- Euronews UK
- Food network UK
- France 24 English
- Sky News UK

To select the desired station use the remote control press the no of the channel you need as listed below

UMBRELLAS
Umbrellas are available next to the main entrance, for your use while you are a guest of Aqua Nevis Club Hotel.

WAKE-UP CALLS
Please, dial Front Desk at 9 or 600 to order wake – up call.

WHEELCHAIR
There is available wheelchair on request. Please contact Front Desk. Dial 9 or 600.

 


Contact

Aqua Nevis Club Hotel
Sunny beach Resort, Bulgaria
Tel. (+359) 55 426 225
Email: office@aquanevis.bg

 

Location

Aqua Nevis Club Hotel

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